Policy Overview
At Indiquer Global Service Private Limited, we strive to build long-term, value-driven partnerships with all enterprise clients. We understand that project scopes, organizational priorities, and business requirements may shift. This Refund and Cancellation Policy clearly defines our terms for fee adjustments, cancellations, and reimbursement requests.
Refund Eligibility
A client is eligible to request a refund under the following specific circumstances:
- Duplicate Billing / Transaction Errors: If a client is charged multiple times for the same invoice or subscription due to a gateway or technical glitch, the duplicate payment will be refunded immediately in full.
- Pre-Kickoff Cancellation: If a custom development project is formally cancelled by the client in writing prior to project kickoff, resource allocation, and architectural provisioning, any advance deposit minus an administrative processing fee (maximum 10%) will be refunded.
- Material SLA Breach: If Indiquer fails to deliver service availability in accordance with the signed Service Level Agreement (SLA) and fails to cure the deficiency within thirty (30) days of formal written notice, service credits or pro-rated refunds will be issued per contract terms.
Cancellation Terms for Professional Services
For custom engineering, cloud deployment, and business process outsourcing (BPO) engagements governed by a Statement of Work (SOW):
- Notice Period: Cancellation requires thirty (30) calendar days advance written notice sent to your dedicated Account Director or to billing@indiquer.in.
- Milestone Settlement: Upon receipt of a cancellation notice, all work completed and verified up to the date of termination will be invoiced and paid. Any unused portion of prepayments for unstarted milestones will be refunded.
Subscription Cancellation (SaaS Platforms)
For recurring subscriptions to our cloud software products (including Indi360, Findesk, IndiNotes):
- Monthly Subscriptions: You may cancel your subscription at any time via your administrative portal or by emailing support. Cancellation takes effect at the end of the current billing cycle. No partial refunds are issued for unused days in the current monthly cycle.
- Annual Enterprise Commitments: Annual commitments reflect heavily discounted multi-seat pricing. Cancellations take effect at the conclusion of the 12-month billing period. Early termination of annual contracts is subject to the terms of your signed enterprise agreement.
Processing Timelines & Payment Methods
Once an eligible refund request is approved in writing by our finance department:
| Phase | Timeframe | Details |
|---|---|---|
| 1. Review & Verification | 2 – 3 Business Days | Audit of contract terms, delivered milestones, and payment receipts. |
| 2. Financial Authorization | 1 – 2 Business Days | Finance controller sign-off and issuance of credit note. |
| 3. Gateway Transfer | 5 – 7 Business Days | Credit issued directly back to original payment rail (Wire transfer, UPI, Corporate Card, Stripe, or Razorpay). |
Non-Refundable Services
The following items are strictly non-refundable once delivered or incurred:
- Completed Engineering & Consulting Hours: Time and materials already expended and signed off by the client.
- Third-Party Licensing Fees: Direct pass-through costs incurred by Indiquer on behalf of the client (such as domain registrations, third-party SMS/WhatsApp gateway credits, SSL certificates, or dedicated cloud infrastructure rentals).
- Custom Onboarding & Migration Setup Fees: One-off implementation, data ingestion, and bespoke data pipeline configuration services that have already been executed.
Billing Inquiries & Dispute Escalation
If you have questions regarding any charge or wish to submit a refund inquiry, please contact our billing team:
- Email: billing@indiquer.in
- Corporate Phone: +91 78068 21856
- Subject Line Format:
[REFUND INQUIRY] - [Invoice Number] - [Company Name]