Terms & Conditions

These Terms and Conditions constitute a legally binding agreement between you (whether individually or on behalf of an enterprise entity) and Indiquer Global Service Private Limited ("Indiquer", "Company", "we", "us", or "our").

By visiting our websites, initiating an inquiry, licensing our software, or entering into a Statement of Work (SOW), you agree to be bound by these Terms, our Privacy Policy, and our Cookie Policy. If you do not agree to all provisions of these Terms, you must immediately discontinue use of our platforms.

Indiquer grants you a non-exclusive, non-transferable, revocable license to access our public digital presence and product previews strictly in accordance with these Terms.

Prohibited Activities: In utilizing our websites and digital assets, you explicitly agree NOT to:

• Use automated bots, spiders, scrapers, or crawling engines to harvest proprietary text, client data, or design assets without prior written consent.
• Probe, scan, or test the vulnerability of our infrastructure, servers, Tailscale mesh, or API endpoints.
• Circumvent or attempt to circumvent authentication, rate limiting, token headers, or cryptographic access controls.
• Decompile, disassemble, or reverse-engineer any client scripts, obfuscated source files, or proprietary algorithmic models.
• Transmit malicious code, viruses, trojans, ransomware, or logic bombs targeting our network.

When interacting with Indiquer as an enterprise partner or portal user, you agree to:

• Information Accuracy: Supply accurate, current, and complete corporate, identity, and billing data in all communications and onboarding documentation.
• Credential Confidentiality: Maintain strict confidentiality of access credentials, API keys, and two-factor authentication tokens provided for private instances.
• Lawful Content: Ensure that all customer records, medical billing codes, data assets, and materials uploaded to Indiquer systems comply with all applicable local, national, and international laws.
• Prompt Notification: Immediately notify Indiquer of any discovered breach of security, credential exposure, or unauthorized access involving your account.

Unless otherwise explicitly granted in a signed Master Services Agreement (MSA), all intellectual property rights in our web designs, illustrations, brand identities, custom software engines, and UI paradigms remain the exclusive property of Indiquer Global Service Private Limited.

• Trademarks & Logos: "Indiquer", "Indiquer Global", the Indiquer stylized logomark, "Indi360", "Findesk", "IndiNotes", and associated trade dress may not be utilized without prior express written authorization.
• Custom Client Deliverables: Where a signed Master Services Agreement specifies custom bespoke code development, intellectual property transfers to the client upon full and final payment of all corresponding invoices.
• Underlying Frameworks & Libraries: Proprietary libraries, utility scaffolds, foundational microservices, and general tools developed independently by Indiquer remain Indiquer's proprietary IP.

Service availability, Service Level Agreements (SLAs), pricing, milestone deliverables, and payment schedules are governed by your individual Master Services Agreement and Statements of Work:

• Invoicing & Payments: Invoices are payable in accordance with the net terms indicated on the invoice (typically Net-15 or Net-30). Late payments may accrue statutory interest of 1.5% per month.
• Scheduled Maintenance: We maintain standard maintenance windows for cloud infrastructure upgrades. Clients will receive at least forty-eight (48) hours advance notice for scheduled downtime.
• Service Suspension: We reserve the right to suspend platform access in the event of overdue invoices exceeding forty-five (45) calendar days or documented security emergencies.

To the maximum extent permitted by applicable law, Indiquer Global Service Private Limited, its directors, officers, employees, and agents shall not be liable for any indirect, punitive, incidental, special, or consequential damages, including loss of profits, loss of data, business interruption, or system downtime.

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of India and the State of Tamil Nadu, without giving effect to conflict of law principles.

• Informal Negotiation: Parties agree to attempt to resolve any dispute amicably within thirty (30) days of formal written notice before initiating legal proceedings.
• Arbitration: Any unresolved dispute shall be referred to and finally resolved by binding arbitration in accordance with the Indian Arbitration and Conciliation Act, 1996. The seat and venue of arbitration shall be Chennai, India. The language of arbitration shall be English.
• Jurisdiction: The competent civil courts situated in Chennai, Tamil Nadu, India shall have exclusive jurisdiction over any proceedings permitted outside arbitration.